It turns out that the airlines are improving their baggage handling service, and it is not just because the new fees have meant fewer bags to handle.  Today’s article in the Wall Street Journal’s The Middle Seat, Better Odds of Getting Your Bags, is a very detailed look at the recent improvements airlines have made, and it turns out that much of the gain comes from the application of fairly common technology.

I am not sure if the investments in technology predated the new revenue coming in from the baggage fees, but the knowledge that there are revenues tied to handling baggage will surely help keep the airlines focused on improving their services.  As Robert Isom, chief operating officer at US Airways Group Inc., says in the article, “If you are going to charge for bags, you better be really reliable.”

With all of the hassles associated with flying (anyone up for an invasive, full body pat-down?), it is nice to hear that the aggravation of a lost bag may be less common.

Photo by V.H.S.


About The Author

Andrew Orr, Jr. serves as a Special Projects Director. Andy is responsible for taking the product development lead for certain large products being launched, including HTH Mobile and HTH Appointment Scheduling. Andy has an extensive entrepreneurial and technical background. He has served as HTH IT Director in the past as well as president of a number of entrepreneurial businesses. Andy earned his Master of Business Administration from the Darden School at the University of Virginia and his Bachelor of Science degree from Yale University.

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